Last updated: 19 October 2026
These Terms of Service ("Terms") govern your access to and use of the DCISN platform and services provided by DCISN Services UG (haftungsbeschränkt), Pollux Tower, Platz der Einheit 2, 60327 Frankfurt, Germany ("DCISN", "we", "us"). By registering for or using the Service, you agree to be bound by these Terms.
"Service" means the DCISN software-as-a-service platform, including all features, AI functionality, emails and related services accessible at dcisn.com.
"Customer" means the legal entity or individual who has registered for and uses the Service.
"User" means an individual authorised by the Customer to access the Service, including Responsible, Decider, Consultant and Informed roles on tasks.
"Customer Data" means all data, content and files submitted to the Service by or on behalf of the Customer, including task descriptions, feedback, votes, comments, uploaded documents and decision records.
"Subscription" means the Customer's paid-for or free access tier (Free, Pro, Premium or Enterprise) as selected at registration or upgrade.
"Simon Wright AI" means the AI agent feature powered by a third-party language model that may be activated on tasks to provide structured feedback or decisions.
"AI Output" means any content generated by Simon Wright AI based on Customer Data provided as input.
Subject to these Terms and payment of any applicable Fees, DCISN grants you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Service for your internal business purposes during your Subscription.
You may not: (i) reverse engineer, decompile or disassemble any part of the Service; (ii) copy, modify or create derivative works of the Service or its documentation; (iii) resell, sublicense or make the Service available to third parties as a service offering without our prior written consent; (iv) use the Service to build a competing product; (v) access the Service by any means other than our supported interfaces; (vi) share User credentials between multiple individuals; or (vii) use the Service in any way that violates applicable law.
DCISN is available on Free, Pro, Premium and Enterprise plans. Features and usage limits for each plan are described on our pricing page and may be updated from time to time.
Paid Subscriptions are billed in advance on a monthly or annual basis. All Fees are stated in euros (EUR) and are exclusive of applicable VAT. You authorise us to charge the payment method on file at the start of each billing period.
Subscriptions auto-renew unless cancelled before the renewal date. Upgrades take effect immediately and are prorated. Downgrades take effect at the next renewal. All payments are final — we do not provide refunds for partial or unused subscription periods except where required by applicable law.
We reserve the right to change our prices with reasonable notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.
You retain all rights to your Customer Data. By submitting Customer Data to the Service, you grant DCISN a limited, non-exclusive, worldwide licence to process and store that data solely to provide the Service to you.
You are solely responsible for ensuring that you have the right to submit Customer Data to the Service and that doing so does not violate any applicable law or third-party rights.
DCISN will not sell, share or use your Customer Data for advertising or marketing purposes. We may process anonymised, aggregated usage data to improve the Service.
Simon Wright AI is an optional feature available on Pro and Premium plans. When activated on a task, Customer Data including task descriptions, uploaded documents and round feedback is sent to our AI provider (DeepSeek) for processing to generate AI Output.
AI Output is provided for informational and decision-support purposes only. DCISN makes no warranties regarding the accuracy, completeness or suitability of AI Output. You remain solely responsible for any decisions made using AI Output.
DCISN does not use your Customer Data to train AI models. AI Output generated by Simon Wright remains your Customer Data.
You must not use Simon Wright AI to generate illegal, harmful, misleading or discriminatory content, or in any way that violates these Terms or applicable law.
You agree not to use the Service to:
We reserve the right to suspend or terminate access where we determine a violation has occurred.
The Service, including its design, code, AI models, documentation and all associated materials, is owned by DCISN or its licensors and is protected by intellectual property laws. These Terms do not grant you any ownership rights in the Service.
You retain ownership of your Customer Data. You grant us no rights beyond those necessary to provide the Service as described in these Terms.
Each party agrees to keep confidential any non-public information of the other party that is designated as confidential or that reasonably should be understood to be confidential. This obligation does not apply to information that is publicly known, independently developed, or required to be disclosed by law.
DCISN warrants that the Service will materially conform to its documentation under normal use. If the Service fails to conform, your exclusive remedy is that we will use reasonable efforts to correct the non-conformance, or, if correction is not possible, refund any prepaid Fees for the affected period.
EXCEPT AS EXPRESSLY STATED ABOVE, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR FREE FROM SECURITY VULNERABILITIES.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DCISN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, LOSS OF PROFITS OR LOSS OF BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
DCISN'S TOTAL AGGREGATE LIABILITY ARISING OUT OF THESE TERMS SHALL NOT EXCEED THE FEES PAID BY YOU TO DCISN IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM.
Some jurisdictions do not allow exclusion or limitation of certain types of liability, so the above limitations may not apply to you in full.
You agree to indemnify and hold harmless DCISN, its officers, employees and agents from and against any claims, damages, losses or expenses (including reasonable legal fees) arising out of or related to: (i) your use of the Service; (ii) your Customer Data; (iii) your violation of these Terms; or (iv) your violation of any third-party rights.
These Terms remain in effect for the duration of your Subscription. Either party may terminate for cause if the other materially breaches these Terms and fails to remedy the breach within 14 days of written notice.
DCISN may suspend or terminate your access immediately if: (i) payment is overdue by more than 14 days; (ii) your use of the Service poses a security risk; or (iii) suspension is required by law.
Upon termination, your right to access the Service ends immediately. We will retain your Customer Data for 30 days following termination to allow export, after which it will be deleted. You are responsible for exporting your data before termination.
We may update these Terms from time to time. We will provide reasonable notice of material changes via email or in-platform notification. Continued use of the Service after the effective date of updated Terms constitutes your acceptance.
We may also modify, add or remove features of the Service at any time. We will provide reasonable advance notice of significant removals where practicable.
These Terms are governed by the laws of Germany, without regard to conflict of law principles. Any dispute arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Frankfurt am Main, Germany.
Before initiating formal legal proceedings, you agree to contact us at info@dcisn.com to attempt to resolve the dispute in good faith within 30 days.
The EU Online Dispute Resolution platform is available at https://ec.europa.eu/consumers/odr. We are not obligated or willing to participate in dispute resolution proceedings before a consumer arbitration board.
These Terms constitute the entire agreement between you and DCISN regarding the Service and supersede any prior agreements. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect. Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce it in the future.
You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights under these Terms without restriction.
DCISN Services UG (haftungsbeschränkt)
Pollux Tower, Platz der Einheit 2
60327 Frankfurt, Germany
Email: info@dcisn.com